Do nominating organisations require family consent to support the family through the SSBI process involved in obtaining the eligibility voucher?

by Charles Alder | Feb 3, 2023

Yes. It is the responsibility of the nominating organisations to manage any relevant consent requirements. Nominating Organisations, who will be collecting personal information, are obliged to comply with all privacy laws.

Where can families receive technical support?

by Charles Alder | Feb 3, 2023

From their School Student Broadband Initiative (SSBI) internet service provider during the one-year service period.

Where can a family who has been nominated go to find more information about the initiative?

by Charles Alder | Feb 3, 2023

• If they have been identified as potentially eligible, by contacting their Nominating Organisation • Visiting nbn.com.au/ssbi (from 27 February 2023) • Calling the [nbn] SSBI Help Desk on 1800 626 269 • Visiting Australian Government website...

Will the family be contacted by the internet provider at the end of one year?

by Charles Alder | Feb 3, 2023

Prior to the end of the one-year period nbn expects that the School Student Broadband Initiative (SSBI) participating internet provider will advise a participating family of their options. Internet providers should not automatically place families onto a paid service...

Who identifies potentially eligible students?

by Charles Alder | Feb 3, 2023

The Australian Government requires families to be identified by Nominating Organisations (e.g., schools, education authorities, charities and community organisations as identified by the Government).